Customer Service Excellence


About the Program

Reward the best and brightest customer service stars in your business! Managed in cooperation with the Las Vegas Convention and Visitors Authority, Customer Service Excellence is a FREE turnkey program designed to encourage “above and beyond” service in Las Vegas and inspire extraordinary customer care throughout Southern Nevada.

It is the only Valley-wide program of its kind and plays a vital role in promoting a strong and positive service attitude, especially among front-line employees. In 2016, more than 6,000 individuals representing 550 local businesses were recognized for their dedication to excellent customer care.

Participation in the program is easy. Anyone can nominate – customers, co-workers, supervisors and others. On their first nomination, nominees are invited to a recognition ceremony featuring live entertainment, a photo opportunity with local dignitaries, a commemorative pin and certificate, and prize drawings. Customer Service Excellence can be used as an employee recognition program, or in addition to an existing one.

The program is easy to implement and fun to encourage. Give your company additional publicity for its commitment to exceptional service and enroll today! To get more information on the program or to enroll, contact Events at or 702.641.5822.

Nominate Someone!

There are several easy ways to nominate an individual for providing great service:

  • Text “CSEnom” to 95577 to nominate
  • Send in a nomination card (postage paid)
  • Scan in the special QR code to nominate from your smart phone
  • Fax, email or mail in commendation letters, comment cards, notes, and customer recognition to the Chamber
  • Download the employee tracking sheet and submit by the deadline each quarter.
  • Submit the online nomination form below:

Nominator Information:


  • Calendar

    Nomination Deadlines:

    Quarter 1: January 8, 2018
    Quarter 2: March 30, 2018
    Quarter 3: June 29, 2018
    Quarter 4: September 28, 2018

    Quarterly Events:

    Quarter 1: March 1, 2018
    Quarter 2: May 9, 2018
    Quarter 3: TBD
    Quarter 4: TBD

    Annual Luncheon:

    TBD, Early December 2018

  • Achievement Levels

    During a program year, all nominations are tracked. Each nominee is invited to attend the annual Customer Service Excellence Luncheon. Special recognition is given to those nominees that are recognized multiple times over the course of the program year:

    3-5 Nominations Bronze Certificate
    6-10 Nominations Silver Certificate
    11+ Nominations Gold Certificate

    Five Star and Person of the Year Awards


    Each quarter, the Customer Service Excellence Committee selects one individual that has truly gone above and beyond in his or her efforts to provide exemplary customer service, and awards that individual the Five Star Award. These individuals receive extra recognition at the quarterly ceremonies and special recognition at the annual luncheon.


    At the annual luncheon, a Customer Service Excellence Person of the Year is selected from the Five Star Award winners of that year. That person receives special prizes and podium recognition at the luncheon.

    2017 Person of the Year:


    Kelly Tieman, Luxor Hotel and Casino


    The Customer Service Excellence Person of the Year is Kelly Tieman of the Luxor Hotel and Casino. Here is a small portion of the many nomination letters she received: “Kelly works for our concierge team, and she was presented with an email from a guest asking if there was anything special that could be done for her husband and twin boys that would be staying at Luxor for a couple of days. After collecting the supplies, she needed, Kelly created a memory that would last with the twin boys. With assistance from the front desk to ensure their room was pre-blocked as well as housekeeping to borrow some linen for the idea. Upon their arrival to the hotel and their guest room, the twin boys and father were greeted with an elaborate sheet/ pillow fort that Kelly created. The boys were so excited, and the father was so appreciative. Kelly continues to go above and beyond in the name of excellent customer service on the daily, and we are so happy to have her on our Luxor team.”


    Congratulations to Kelly Tieman for her outstanding customer service!


    2017 Q2 People of the Quarter:

    • Jackelin Carrillo and Max Marasigan of the Bally’s Hotel & Casino Box Office
    • John Dorweiler of the El Cortez Hotel & Casino
    • Flor Osario, Officer Myers, and Patrick Anthony of The Grandview Resort of Las Vegas
    • Roberto Torres of Hampton Inn and Suites Las Vegas Airport
    • And Brenda Olsen and Jeremiah Thompson of The Smith Center for Performing Arts.

    These nine honorees went above and beyond to make a visitor’s Christmas stay the best it could possibly be, even when faced with the uncertainty of a sudden illness and having to reschedule and rebook hotels, shows, and airfare. These folks, representing so many places in our great city, made these visitors all the way from Mississippi, feel like, “Las Vegas is a truly unique city: one that showed extraordinary compassion,” and they cannot wait to return. Now that’s a story of true city-wide customer service excellence!


Check out these past nominees and the proud companies they represent. Thank you for providing excellent customer service on a daily basis and making Las Vegas a great place to live, work, and visit!