Customer Service Excellence


About the Program

Reward the best and brightest customer service stars in your business! Managed in cooperation with the Las Vegas Convention and Visitors Authority, Customer Service Excellence is a FREE turnkey program designed to encourage “above and beyond” service in Las Vegas and inspire extraordinary customer care throughout Southern Nevada.

It is the only Valley-wide program of its kind and plays a vital role in promoting a strong and positive service attitude, especially among front-line employees. In 2016, more than 6,000 individuals representing 550 local businesses were recognized for their dedication to excellent customer care.

Participation in the program is easy. Anyone can nominate – customers, co-workers, supervisors and others. On their first nomination, nominees are invited to a recognition ceremony featuring live entertainment, a photo opportunity with local dignitaries, a commemorative pin and certificate, and prize drawings. Customer Service Excellence can be used as an employee recognition program, or in addition to an existing one.

The program is easy to implement and fun to encourage. Give your company additional publicity for its commitment to exceptional service and enroll today! To get more information on the program or to enroll, contact Events at or 702.641.5822.

Nominate Someone!

There are several easy ways to nominate an individual for providing great service:

  • Send in a nomination card (postage paid)
  • Scan in the special QR code to nominate from your smart phone
  • Fax, email or mail in commendation letters, comment cards, notes, and customer recognition to the Chamber
  • Request a tracking sheet from the Customer Service Excellence Program Coordinator and submit by the deadline each quarter.
  • Submit the online nomination form below:

Nominator Information:



  • Calendar

    Nomination Deadlines:

    Quarter 1: January 8, 2018
    Quarter 2: March 30, 2018
    Quarter 3: June 29, 2018
    Quarter 4: September 28, 2018

    Quarterly Events:

    Quarter 1: March 1, 2018
    Quarter 2: May 9, 2018
    Quarter 3: August 14, 2018
    Quarter 4: TBD

    Annual Luncheon:

    TBD, Early December 2018

  • Achievement Levels

    During a program year, all nominations are tracked. Each nominee is invited to attend the annual Customer Service Excellence Luncheon. Special recognition is given to those nominees that are recognized multiple times over the course of the program year:

    3-5 Nominations Bronze Certificate
    6-10 Nominations Silver Certificate
    11+ Nominations Gold Certificate

    Five Star and Person of the Year Awards


    Each quarter, the Customer Service Excellence Committee selects one individual that has truly gone above and beyond in his or her efforts to provide exemplary customer service, and awards that individual the Five Star Award. These individuals receive extra recognition at the quarterly ceremonies and special recognition at the annual luncheon.

    2018 Quarter 2 – 5 Star Winner

    Karen Sanchez, Clark County Assessor

    The 2018 Quarter 2 Customer Service Excellence 5 Star Winner is Karen Sanchez from the Clark County Assessors office. The Customer Service Excellence Committee was impressed by Karen’s’s dedication to customer service and her willingness to make a difference. Following is Karen’s outstanding nomination letter:


    “It’s not often that I experience customer service that was so impactful, that days after being met with the experience, I still think about how nice the employee was and how this individual truly set a positive tone for their place of employment. Karen Sanchez did just that! I came to visit the Clark County Assessor’s office to sign some tax exemption documents as a retired disabled military veteran. Not knowing what to expect, Karen made the experience easy, educational, and memorable. Her positive attitude and willingness to help was contagious, and I left the Clark County Government Center with a smile, appreciating the positive service attitude Karen radiated. Not only did she answer the questions I had, she expanded on them by informing me of tax exemption changes for 2019 and what my filing status currently is. I had to ask her “How do you like working here?” as I was curious if it was the environment or just her personality that fueled her positivity. She expressed how great her team is and how exciting it is to work in the Clark County Assessor’s office. She explained how different artwork is presented in the main lobby at times, and how there is always something interesting going on to make her job enjoyable every day. It’s customer service like Karen’s that truly is contagious, that is truly invaluable, and that truly needs to be recognized. She is an outstanding brand ambassador for the Clark County Assessor’s office.”


    Congratulations to Karen Sanchez for her outstanding customer service!


    At the annual luncheon, a Customer Service Excellence Person of the Year is selected from the Five Star Award winners of that year. That person receives special prizes and podium recognition at the luncheon.

    2017 Person of the Year:


    Kelly Tieman, Luxor Hotel and Casino


    The Customer Service Excellence Person of the Year is Kelly Tieman of the Luxor Hotel and Casino. Here is a small portion of the many nomination letters she received: “Kelly works for our concierge team, and she was presented with an email from a guest asking if there was anything special that could be done for her husband and twin boys that would be staying at Luxor for a couple of days. After collecting the supplies, she needed, Kelly created a memory that would last with the twin boys. With assistance from the front desk to ensure their room was pre-blocked as well as housekeeping to borrow some linen for the idea. Upon their arrival to the hotel and their guest room, the twin boys and father were greeted with an elaborate sheet/ pillow fort that Kelly created. The boys were so excited, and the father was so appreciative. Kelly continues to go above and beyond in the name of excellent customer service on the daily, and we are so happy to have her on our Luxor team.”


    Congratulations to Kelly Tieman for her outstanding customer service!