Nevadan at Work: Customer service representative's life experiences help him relate
Helping others is central to Donald Kidd’s life.
From his calling as a minister at One Body in Christ Christian Church to his job as a call center representative at NV Energy, lending a hand comes naturally to Kidd, who is quick to acknowledge the help he’s had along the way.
In November, Kidd was honored by the Las Vegas Metro Chamber of Commerce for going above and beyond in his work to ensure that a homeless family received power at their new home.
As the mayor and TV news crews stood by at the dedication ceremony, someone discovered the power wasn’t on.
A property manager on site, whom Kidd had worked with in the past, called and asked if there was anything he could do.
The family was on their way.
Kidd took the address, placed a service order, and power was switched on within minutes.
“When she told me about the family leaving the homeless shelter, that’s when it got a little personal because I’ve been homeless in the past,” Kidd said. “It threw me back. I remember the day, after being homeless for a while, that somebody actually shook my hand and said, “Hi, here’s your keys.”
Kidd looks back on the experience as an opportunity to pay it forward.
Las Vegas Review-Journal