Menu +

Customer Service Excellence

Reward the best and brightest customer service stars in your business! Managed in cooperation with the Las Vegas Convention & Visitors Authority, Customer Service Excellence is a FREE turnkey program designed to encourage “above and beyond” service in Las Vegas and inspire extraordinary customer care throughout Southern Nevada.

It is the only Valley-wide program of its kind and plays a vital role in promoting a strong and positive service attitude, especially among front-line employees. In 2015, over 5,000 individuals representing 550 local businesses were recognized for their dedication to excellent customer service.

Participation in the program is easy. Anyone can nominate – customers, co-workers, supervisors and others. On their first nomination, nominees are invited to a recognition ceremony featuring live entertainment, a photo opportunity with local dignitaries, a commemorative pin and certificate and prize drawings. Customer Service Excellence can be used as an employee recognition program, or in addition to an existing one.

The program is easy to implement and fun to encourage. Give your company additional publicity for its commitment to exceptional service and enroll today! To get more information on the program or to enroll, contact Events at or 702.641.5822.


The Customer Service Excellence calendar year runs from September 17, 2015 to September 29, 2016.

Nomination Deadlines:
Quarter 1: January 29, 2016
Quarter 2: April 29, 2016
Quarter 3: June 30, 2016
Quarter 4: August 26, 2016

Recognition Ceremonies:
Quarter 1: March 2, 2016
Quarter 2: May 25, 2016
Quarter 3: July 29, 2016
Quarter 4: September 29, 2016

Luncheon Date:
November 2016

All dates are subject to change

Achievement Levels

During a program year, all nominations are tracked. Each nominee is invited to attend the annual Customer Service Excellence Luncheon. Special recognition is given to those nominees that are recognized multiple times over the course of the program year:

3-5 Nominations Bronze Certificate
6-10 Nominations Silver Certificate
11+ Nominations Gold Certificate

Five Star and Person of the Year Awards

Each quarter, the Customer Service Excellence Committee selects one individual that has truly gone above and beyond in his or her efforts to provide exemplary customer service, and awards that individual the Five Star Award. These individuals receive extra recognition at the quarterly ceremonies and special recognition at the annual luncheon.

At the annual luncheon, a Customer Service Excellence Person of the Year is selected from the Five Star Award winners of that year. That person receives special prizes and podium recognition at the luncheon.

5 Star Award Winners:

Joely Jones, Liberty Mutual Insurance – Henderson Branch

The Customer Service Excellence Third Quarter 2015 Five-Star winner, Joely Jones, also known affectionately as Sunshine, is a customer service representative from Liberty Mutual Insurance who gives “great phone”. Her nominator noted, “Joely is truly a bright force at Liberty Mutual and spreads joy to all of us, and more importantly to our clients. Joely is able to calm those who are distraught, lift those who are down, and make happy people even happier! Her smile comes through the phone and her dedication to serving others is undeniable. If I could clone her to be on the other end of the phone when I need to call a company for service, I would! Her cheerful attitude is contagious and her spirit shines in all she does. Liberty Mutual and our clients are so lucky to have this fantastic lady on our team.”

Joely’s dedication to her clients and creating a sunny work environment makes her a great employee and a wonderful role model for excellent service in this community.

Congratulations to Joely Jones for her outstanding customer service!

Delbert Jones, Clark County

The Customer Service Excellence Five Star award winner for Second Quarter 2015 is Delbert Jones of Clark County for going above and beyond to bring IT and computer software support to fellow employees. According to his nomination form, "Delbert Jones is outstanding when it comes to providing customer service. He goes above and beyond at all times providing training, guidance and help and does it all with a smile."

His nominator also adds, "My department recently implemented a new computer software program that he has oversight of and my coworkers and I had many questions. He jokingly suggested he work from our office during the transition. Much to my surprise he did come to our office, forwarded his office phone to his cell, logged onto a computer to take care of his work and was available to us that afternoon whenever we had a question. Delbert goes out of his way to make sure that we understand new programs and can use them correctly in the performance of our jobs.

In other words, because of Delbert, we look good! He is concerned about following through on his promises and always keeps us informed. Delbert deserves to be acknowledged for his great customer service; he is a gem to say the least!"

Congratulations to Delbert Jones for his outstanding customer service!

2015 Customer Service Excellence Person of the Year

Michael Baker, Carmine’s NYC

The Customer Service Excellence 2015 Quarter 4 Five Star Award winner and Person of the Year is Michael Baker of Carmine’s NYC. Michael has reached gold star status by receiving TWELVE nominations for his outstanding service this year. Here’s what his happy customers had to say:

“I was in Las Vegas for my birthday and invited a group of 8 to join me for dinner. I had been to Carmine's in New York and loved it so I was hoping to get the same experience. It was even better! Thanks to Michael Baker. He was AWESOME! He engaged the entire group giving a little history of Carmine's. Michael made the whole dining experience. He taught us about life but also made it fun! Had the food not been as delicious as it was, I would return if I knew that Michael would be our waiter. We laughed every time he stopped at our table.”

“The restaurant did not disappoint, but truly, Michael was a highlight for our evening! What an incredible talent and a gem of a human being.”

Michael’s outstanding personality and genuine interest in his customers proves he deserves this award. He’s engaging, exciting, and knowledgeable and is willing to go the extra mile to make his customers experience just that much better.

Congratulations to Michael Baker for his outstanding customer service!


Check out these past nominees and the proud companies they represent. Thank you for providing excellent customer service on a daily basis and making Las Vegas the hospitality destination that it is!

Platinum Sponsors

  • Boyd Gaming
  • COX
  • Southwest Airlines

Gold Sponsors

  • Office Depot
  • Sunrise Health System
  • Southwest Gas

Media Partner




Nomination Form

  • Text "CSEnom" to 95577 to nominate
  • Send in a nomination card (postage paid)
  • Scan in the special QR code to nominate from your smart phone
  • Fax, email or mail in commendation letters, comment cards, notes, and customer recognition to the Chamber 
  • Download the employee tracking sheet and submit by the deadline each quarter.
  • Submit the online nomination form below:
Nominee Information
Nominator Information
Please include your detailed customer service story or testimonial if you would like your nominee to be consider for the 5 Star Award.
This question is for testing whether you are a human visitor and to prevent automated spam submissions.