Celebrate Customer Service Excellence at October 23 Luncheon

Join the Las Vegas Chamber of Commerce and salute excellence in customer service at the 2009 Customer Service Excellence (CSE) Luncheon. Slated for October 23 at the Rio All-Suite Hotel & Casino, this annual celebration recognizes top performers in every industry.

"During a challenging economy, superior levels of customer service can make the difference between a company prospering, or floundering," says CSE committee chair, Doug Robinson, of American Family Insurance. "This luncheon is a celebratory event that rewards the efforts of customer service stars valley-wide. It's a real ‘feel good' celebration that lets us all take a step back and acknowledge the truly great things that continue to happen in our business community."

The Chamber's CSE program is a city-wide effort that encourages and rewards superior customer service. Operated in partnership with the Las Vegas Convention and Visitors Authority (LVCVA), CSE provides a wide range of opportunities for companies and individuals to acknowledge superior customer service levels. "One of the best things about the CSE program is that it's free, simple, and everyone can use it," says Robinson. "Companies can utilize CSE as an in-house employee recognition program and individuals can use CSE ‘compliment cards' to give a special thanks to people they come across who provide superior levels of service."

The annual Customer Service Luncheon is held in celebration of and following National Customer Service Week, which is October 4-10. Special bronze, silver and gold certificates honoring the levels of CSE achievement are awarded at the luncheon. During a program year, all nominations are tracked and each nominee is invited to the luncheon.

This year enterainment will be provided by Penny Lane. Register today for the CSE luncheon on Friday, October 23. The celebration is from 11:00 a.m. - 1:30 p.m. at the Rio All-Suite Hotel & Casino. Admission is $45 per person, or $450 for a table of 10. Reserve your seats by calling 702.641.5822 or register online at www.lvchamber.com. Click on the events calendar for more details.

Recognize "above and beyond" service at no cost

Whether you want to recognize one individual or a whole company of star performers, the Chamber's Customer Service Excellence program is available to any size business.

How it works

If you'd like to recognize someone for their superior levels of service, there are three ways you can do it.

1. Fill out the online nomination form at www.lvchamber.com/programs/cse
2. Fax or e-mail commendation letters or e-mails, notes of phone compliments or recognitions that your employees have received to scollins@lvchamber.com
3. Display Customer Service Excellence comment cards in your lobby or reception areas. Cards are available at the Chamber and are provided at no cost to your business. Customers fill out the card and drop them in the mail. Postage is prepaid.

Once the Chamber receives your recognition request, we'll send a letter of congratulations to the recipient and invite them to our quarterly awards recognition ceremony. Recipients are presented with a certificate, pin and a commemorative photo is taken. Mayor Oscar Goodman and other local celebrities are frequent attendees at recognition ceremonies where they pose for pictures with receipents . There is no cost in participating in the CSE Program for you or the recipient. This turn key program is high in value but low in cost. As a final reward CSE recipients are also invited to our annual CSE luncheon.

Host Locations

If you're a large company and would like to create or enhance a customer service program, the Chamber can conduct CSE recognition ceremonies on-site. These are referred to as "Host Locations" and may occur monthly, quarterly, etc. Host Locations require program flexibility and the Chamber plays as large or small a role as requested.

Levels of Achievement

During a program year, all nominations are tracked and the following levels of achievement can be reached:

• 3-5 nominations - Receive Bronze certificate
• 6-10 nominations - Receive Silver certificate
• 11 + nominations - Receive Gold certificate

For more information on how your company can get involved with Customer Service Excellence, contact the Las Vegas Chamber of Commerce at 702.641.5822 for more details, go to onto www.lvchamber.com or e-mail scollins@lvchamber.com.