Customer Service Excellence was developed to recognize the best in customer service in Southern Nevada. Anyone can be nominated and anyone can nominate. Customer Service Excellence is a FREE turn-key program designed to make it easy for employers to motivate and inspire their employees to go above and beyond in their interactions with customers. It is not required that you be a member of the Las Vegas Chamber of Commerce to take advantage of this program.
The goal of Customer Service Excellence is to encourage and reward superior service and customer care throughout the Las Vegas community. This program was created and is managed by the Las Vegas Chamber of Commerce in cooperation with the Las Vegas Convention and Visitors Authority (LVCVA) to ensure that visitors and residents alike get the best customer service in the world right here in Las Vegas.
Participation in the Customer Service Excellence (CSE) program is easy. Anyone can nominate! Are you an employer? Customer? Co-worker? Simply submit the names of the individual who has provided you with outstanding customer service. There are several ways to submit nominations.
Upon an employee's first recognition within a program year (the fiscal year is September 1, 2011 through August 31, 2012), a Customer Service Excellence certificate is awarded, and an invitation is extended to a quarterly recognition ceremony at Cashman Center. Recipients are awarded a certificate and pin and a commemorative photo is taken with a local dignitary.
Submissions Deadlines:
January Ceremony Deadline: December 15, 2011 Ceremony Date: January 12, 2012
May Ceremony Deadline: April 17, 2012 Ceremony Date: May 15, 2012
September Ceremony Deadline: August 14, 2012 Ceremony Date: September 11, 2012
During a program year all nominations are tracked and each nominee is invited to attend our annual luncheon. As the nominations are calculated throughout the year, the following levels of achievement can be reached:
| 3-5 Nominations | Bronze certificate |
| 6-10 Nominations | Silver certificate |
| 11 + Nominations | Gold certificate |
The Las Vegas Chamber of Commerce Customer Service Excellence Program has added another level of recognition for those individuals that truly "go above and beyond" in their duties. The Five Star Award and Person of the Year Award will recognize individuals that provide exemplary customer service to the residents and visitors of Southern Nevada.
Click Here to view previous winners.
Click here to make someone you know the next Five Star Winner!
The Five Star Award finalists will be notified by the Las Vegas Chamber of Commerce and recognized at quarterly events and on this website throughout the 2012 program year. Each of the Five Star Award winners will be eligible for the Customer Service Excellence Person of the Year award where one individual will represent all of Southern Nevada as the customer service super star of the year. The selected winner will be announced at the annual Customer Service Excellence luncheon to be held in November.
Anyone who is recognized through the Customer Service Excellence Program is eligible for the Five Star Award as long as the nomination includes or demonstrates:
Click here to submit your story today!
An annual Customer Service Luncheon is held to celebrate the achievement of all the great customer service delivered throughout the year. The goal of the luncheon is to treat/reward the recipients of CSE awards. Special Bronze, Silver and Gold certificates, honoring the levels of achievement, are awarded at the luncheon. There is always great entertainment, prizes and a can't miss video featuring Gold Level recipients.
Employers traditionally purchase seats (at their discretion) for their employee recipients.
Several levels of sponsorship are available for the Customer Service Excellence Program.
For more information on sponsorship opportunities, contact Carol Skerlich, Account Executive for Advertising and Sponsorship, at 702.586.3854.
Chamber members interested in getting involved in Customer Service Excellence program should contact Kelly Martinez at 702.586.3839 or kmartinez@lvchamber.com.
Chair: Dale Redden, Office Depot Business Solutions Division
Co Chair: Shanda Alcantara, Covenant Care Inc./Silver Ridge & Silver Hills Healthcare Center
Joseph Caldera
Caldera Wealth Management
Cornelius Eason
Workforce CONNECTIONS
Douglas T. Geinzer
Southern Nevada Medical Industry Coalition
Mark Olson
Las Vegas Convention & Visitors Authority
Debra Solt
Over the Top Training & Development, LLC
Rosalee Hedrick
Nevada State Bank
Kay Collis
Mary Kay Cosmetics
They share the message of "service excellence" on behalf of LVCVA and the Las Vegas Chamber of Commerce.
If you have questions about the Customer Service Excellence program or you are interested in volunteering, please contact Kelly Martinez, Events Coordinator, at 702.586.3839 or kmartinez@lvchamber.com.
