Reward the best and brightest customer service stars in your business! Managed in cooperation with the Las Vegas Convention & Visitors Authority, Customer Service Excellence is a FREE turnkey program designed to encourage “above and beyond” service in Las Vegas and inspire extraordinary customer care throughout Southern Nevada.

It is the only Valley-wide program of its kind and plays a vital role in promoting a strong and positive service attitude, especially among front-line employees. In 2011, more than 5,000 individuals representing 300 local businesses were recognized for their dedication to excellent customer service.

Participation in the program is easy. Anyone can nominate – customers, co-workers, supervisors and others. On their first nomination, nominees are invited to a recognition ceremony featuring live entertainment from Jeff Civillico, a photo opportunity with local dignitaries, a commemorative pin and certificate and prize drawings. Customer Service Excellence can be used as an employee recognition program, or in addition to an existing one.

The program is easy to implement and fun to encourage. Give your company additional publicity for its commitment to exceptional service and enroll today! To get more information on the program or to enroll, contact Kelly Martinez at kmartinez@lvchamber.com or 702.586.3839.

  • Send in a nomination card (postage paid)
  • Scan in the special QR code to nominate from your smart phone
  • Fax, email or mail in commendation letters, comment cards, notes, and customer recognition to the Chamber 
  • Download the employee tracking sheet and submit by the deadline each quarter.
  • Submit the online nomination form below:
Nominee Information
Nominator Information
Please include your detailed customer service story or testimonial if you would like your nominee to be consider for the 5 Star Award.
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The Customer Service Excellence calendar year runs from September 1, 2011 to August 31, 2012.

Nomination Deadline:

  • Quarter 1: December 15, 2011     Ceremony: January 12, 2012
  • Quarter 2: March 6, 2012             Ceremony: April 12, 2012
  • Quarter 3: June 19, 2012             Ceremony: July 17, 2012
  • Quarter 4: August 14, 2012         Ceremony: September 11, 2012

Customer Service Excellence Luncheon: November 9, 2012

 

During a program year, all nominations are tracked. Each nominee is invited to attend the annual Customer Service Excellence Luncheon. Special recognition is given to those nominees that are recognized multiple times over the course of the program year:

3-5 Nominations                      Bronze Certificate

6-10 Nominations                    Silver Certificate

11+ Nominations                     Gold Certificate

Five Star and Person of the Year Awards

Each quarter, the Customer Service Excellence Committee selects one individual that has truly gone above and beyond in his or her efforts to provide exemplary customer service, and awards that individual the Five Star Award. These individuals receive extra recognition at the quarterly ceremonies and special recognition at the annual luncheon.

At the annual luncheon, a Customer Service Excellence Person of the Year is selected from the Five Star Award winners of that year. That person receives special prizes and podium recognition at the luncheon.

2nd Quarter: 5 Star Winner

2nd Quarter Five Star Winner

Maritza Romero, Circus Circus
A guest from Hawaii checked-in with Maritza at Circus Circus. The guest let Maritza know that she would be in town for five consecutive weekends during which she would be commuting to and from Arizona during the week to receive medical treatment at the Mayo Clinic. The guest also let Maritza know that she had her 13 year-old niece with her. Maritza made sure that the guest was given a room with an attached family room and that the room was right near the Adventure Dome to entertain her niece.  Throughout the guest's stay Maritza constantly checked on the guest to see how she was feeling and to see if she needed simple things like water and juice for her hotel room. Then, during one of weekends the guest lost her credit card and told Maritza. After searching without any success, Maritza helped the guest find a car rental agency that would take cash so the guest could drive back to the Mayo Clinic on the following Monday to continue receiving treatment. Maritza also made it a point to call the guest every Monday and Friday during the guest's long commute between Vegas and Arizona just to make sure she was safe. The guest who wrote this nomination said she was diagnosed with Multiple Sclerosis and while it has be a very lonely and scary time, Maritza support made this challenging time in her life much easier.

1st Quarter: 5 Star Winner

Linda Roberts, McCormick & Schmick's
"She has gone above and beyond for all of our guests.  There was a time when a guest had left a personal item.  Not only did she give the item to a manager for safe keeping, she looked up the customer's name and called them back so they would know where they had left their personal belonging."

2011 Customer Service Excellence Person of the Year

Sy Khommongkol, Sy's Auto Clinic
Sy Khommongkol"I brought my VW Beetle in for problems to Sy. He immediately got to work on my car, contacted my warranty company, and got my problems covered and promptly fixed the issues. However,my warranty would not cover my cracked thermostat housing. He knew it would leave me stranded. I told him I could not afford to fix it, and that I would have to wait on that repair. When I picked up my vehicle, Sy replaced my thermostat at no charge, and said he could not allow me to take the vehicle as it was, knowing I was pregnant and it would break down and leave me stranded if it wasn't fixed. I have never had a business in Las Vegas help me out like this before and I was so thankful and grateful for his kindness."